Harper Dane
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Activité totale335
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés2 utilisateurs
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Votes211
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Abonnements63
Commentaires
Votes sur l’activité pour Harper Dane-
Jonathan Aniano Thanks for taking the time to listen to the community about this.It's the timing of this update that leaves an especially bad taste in one's mouth, considering it comes against a ba...
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I also need the ability to edit closed tickets as an admin. I certainly understand Zendesk's stance about closed tickets and data integrity, generally — "just anyone" should not be able to edit Clo...
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As an end-user, I love the "New conversation" button + ticket history whenever I reach out to ZenDesk Support in their own Messaging widget. I would love it even more to be able to implement the sa...
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I'm hoping for an update on this as well. Based on our resolution rate, $75/500 MAU would mean that Answer Bot Suggestions via email would cost a minimum of 4x what it costs to have a human agent h...
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Lisa Tam We have some updates coming next year (H1) to help end users locate the answers to their problems quicker by typing in a new question and the bot will locate the right topic so the user w...
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sorin This app looks interesting and I appreciate that you've developed a solution to this problem. I'll check it out. That said, Zendesk customers should not have to resort to paid 3rd-party apps ...
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+1 to this. We need to ban specific IP addresses from creating tickets or connecting via Widget when bad actors come into our Messaging and hurl vitriolic abuse at our agents. Whitelisting massive ...
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+1 to this feedback, especially when it comes to being able to define a Contextual Workspace on custom field selections (not just Group and Form). We use a single form for Customer Support; the cus...
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Just here to add my +1 to all the folks asking for a native dark mode. For folks who suffer from vertigo and extreme light sensitivity, this isn't just a "nice to have" — it's a health and accessib...
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we should be able to push a message to users still waiting/unserved after a period of time (this is not possible with current trigger options in chat settings). This has been our #1 pain point ...