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Deiaa Eid
Adhésion le 09 mars 2023
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Dernière activité le 03 avr. 2024
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Deiaa Eid a ajouté un commentaire,
Hi, I can not find the calculation menu in this beta report builder
Afficher le commentaire · Publication le 08 déc. 2023 · Deiaa Eid
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Deiaa Eid a ajouté un commentaire,
We'd appreciate it if the bot could gather information from articles using web crawling. Is this something you're planning to include in your future developments?
Afficher le commentaire · Modification le 12 déc. 2023 · Deiaa Eid
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Deiaa Eid a ajouté un commentaire,
would you please fix this ?
Afficher le commentaire · Publication le 15 nov. 2023 · Deiaa Eid
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Deiaa Eid a ajouté un commentaire,
Hi Dane
I have a question regarding the duration report. I would like to create a report that calculates the time spent from when a ticket is created until it reaches the 'On-Hold' status. This report should only include tickets that are in the 'On-Hold' status. It should analyze the history of all 'On-Hold' tickets and calculate the time from ticket creation to 'On-Hold' status.
Also need to calculate the time duration between ticket created to change the ticket type to Problem.
Afficher le commentaire · Modification le 02 oct. 2023 · Deiaa Eid
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Deiaa Eid a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 23 mars 2023 · Deiaa Eid
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Deiaa Eid a ajouté un commentaire,
Hi Lisa Kelly
Our agents sometimes initiate a conversation in Slack before creating a ticket in Zendesk. Is there a way to associate such conversations or posts in Slack with the corresponding Zendesk ticket, so that they appear as a side conversation in the ticket?
Afficher le commentaire · Modification le 15 mars 2023 · Deiaa Eid
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