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Dylan Tragjasi

Adhésion le 17 août 2022

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Dernière activité le 16 déc. 2024

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Dylan Tragjasi a ajouté un commentaire,

CommentaireTicket basics

Afficher le commentaire · Publication le 16 déc. 2024 · Dylan Tragjasi

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Dylan Tragjasi a créé une publication,

Publication Feedback - Help Center (Guide)

As mentioned here, end users are only able to use Microsoft SSO if their Microsoft identity is from a personal Microsoft account. Zendesk does not support Microsoft SSO for business accounts (e.g. Microsoft Entra ID accounts, formerly Azure Active Directory).

 

Currently, if a user attempts to sign in using an Entra ID, authentication fails without any kind of error message for the end-user. They simply attempt to sign in, the attempt silently fails, and they are brought back to the login page without any indication as to why their attempt failed.

 

It would be nice if Zendesk gave more direction to the end-user in such scenarios (similar to what happens in https://support.zendesk.com/hc/en-us/articles/4408830961818-Authorization-error-Error-400-admin-policy-enforced - I understand that this is an error provided by Google, but if Zendesk could provide an error in the absence of one from Microsoft, that'd help avoid confusion for customers attempting to sign in using their business Microsoft accounts).

Publication le 14 oct. 2024 · Dylan Tragjasi

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Dylan Tragjasi a ajouté un commentaire,

CommentaireTicket basics

We don't seem to have access to this section of the search page just yet. Is this something that has been rolled out to all accounts, or is it something that we need to request for our account? Here's what I see at the moment:

Afficher le commentaire · Publication le 30 sept. 2024 · Dylan Tragjasi

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Dylan Tragjasi a ajouté un commentaire,

CommentaireBusiness rules

Thanks Jacob the Moderator - I had a feeling this was going to be the solution but for some reason preferred to bash my head against a wall for a while. This works great, thank you for the help! 

Afficher le commentaire · Publication le 21 juin 2024 · Dylan Tragjasi

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Dylan Tragjasi a ajouté un commentaire,

CommentaireBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% case ticket.form %}
{% when "Form 1" %}
Form 1 Selected
{% when "Form 2" %}
Form 2 Selected
{% when "Form 3" %}
Form 3 Selected
{% else %}
Other Form Selected
-
{% endcase %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Afficher le commentaire · Publication le 06 juin 2024 · Dylan Tragjasi

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Dylan Tragjasi a ajouté un commentaire,

CommentaireBusiness rules

Does anyone know if the ticket form object is accessible when using liquid markup? I'm trying to create a macro with different content depending on the current form selected on the ticket. I've tried many variations of the following but can't seem to get it to work:

{% if ticket.form == "Form 1" %}
Hello
{% elsif ticket.form == "Form 2" %}
World
{% endif %}

Using the ticket.ticket_form placeholder doesn't seem to work either. Any advice? Thank you!

Afficher le commentaire · Publication le 06 juin 2024 · Dylan Tragjasi

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