Recherches récentes
Pas de recherche récente

Andreas Varsos
Adhésion le 24 juin 2024
·
Dernière activité le 24 juin 2024
Suivis
0
Abonnés
0
Activité totale
2
Votes
0
Abonnement
1
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Andreas Varsos
Andreas Varsos a ajouté un commentaire,
Hello,
We use in the company the OOO setting via desktop.
We have noticed that when an agent is setting themselves as Unavailable, it works and tickets cannot be assigned to them as we get the notification as “Being unvailable” etc.
However, after 2-3 days, the setting is changing back to Available for that agent without that person making any changes.
This has been observed in different occasions and we cannot figure out what is going on.
From our understanding, the setting should not be changed by itself after an X number of days unless that person set it back to Available.
Any insight would be helpful.
Kind regards
Afficher le commentaire · Publication le 24 juin 2024 · Andreas Varsos
0
Abonnés
0
Votes
0
Commentaire