Alex Hughes
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Activité totale40
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Dernière activité
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Votes21
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Aperçu des activités
Dernière activité effectuée par Alex Hughes-
Alex Hughes a ajouté un commentaire,
Would love react native support. Specifically if there’s a way to display the chat window as a screen instead of a modal in react native that would be great. Also an easier way to set up push notif...
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Alex Hughes a ajouté un commentaire,
Mick O'Donnell is there a way to manually trigger dark/light mode with the messaging SDK? Our app allows a user to select light, dark or system theme so ideally we would be able to trigger the them...
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Alex Hughes a créé une publication,
Lots of warnings running the iOS SDK
Hello! I completed the tutorial and started to work on integrating the Zendesk iOS SDK into my app. I am seeing a lot of warnings in the terminal and curious if this is related to the SDK or someth...
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Alex Hughes a ajouté un commentaire,
Thanks for the confirmation!
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Alex Hughes a ajouté un commentaire,
Is there a native Zendesk way to accomplish getting feedback from the form when there's a negative response, the same way Etsy and Slack do it in the screenshots below? We would love to not need to...
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Alex Hughes a ajouté un commentaire,
I think what I've landed on is creating a Side Conversation is Created trigger that calls a webhook. And then we're going to take the ticket ID from that, use that ID to fetch all of the side conve...
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Alex Hughes a ajouté un commentaire,
Our custom app right now uses the zafClient to get a custom field which is an ID we use for customer records. We are using multi brand, so each zendesk account has 3 customer IDs which are custom f...
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Alex Hughes a créé une publication,
Grabbing parent ticket requester from within a side conversation
I’m interested in grabbing custom user fields from the requester of a parent ticket while on the ticket sidebar of a side conversation child ticket. The best I can tell is that the end of the exter...
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Alex Hughes a ajouté un commentaire,
Is there any way from the Zendesk API to get the parent ticket information from the side conversation ticket view? We have been using a custom field on the requester to populate a custom app with d...
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Alex Hughes a ajouté un commentaire,
Is there a way for non-admins to configure capacity rules or is that for admins only?