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Ann-Sofie Redbjörk

Adhésion le 08 nov. 2023

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Dernière activité le 16 nov. 2023

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Ann-Sofie Redbjörk a ajouté un commentaire,

CommentaireMeasuring success

Hi again

 

And how would i set up a separate SLA policy, where i could add the connection to a field i have set up myself (a  1-5 priority one for ex), i can´t seem to do it through the SLA area in business rules in the admin center, and triggers doesn´t give me the options i need

Afficher le commentaire · Publication le 13 nov. 2023 · Ann-Sofie Redbjörk

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Ann-Sofie Redbjörk a ajouté un commentaire,

CommentaireMeasuring success

Hi there

Is there a possibility to set SLAs in Zendesk based on a 5 scale priority matrix instead of a four scale one as you have (as this is what we would like to use)? Cant see anywhere where i can change the Priority "headers" in the SLA policy.

Afficher le commentaire · Publication le 08 nov. 2023 · Ann-Sofie Redbjörk

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