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Adam Goodell

Adhésion le 18 août 2022

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Dernière activité le 01 avr. 2024

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Adam Goodell a ajouté un commentaire,

CommentaireBuilding reports

Is there a way to filter roles from the Total Users metric? For example, filtering for end-users or agents.

Afficher le commentaire · Publication le 16 août 2023 · Adam Goodell

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Adam Goodell a ajouté un commentaire,

CommentaireUsing help center search

Hello,

Semantic search is not enabled for me yet either. Are time scales available when this will be enabled? 

Afficher le commentaire · Publication le 09 août 2023 · Adam Goodell

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Adam Goodell a ajouté un commentaire,

CommentaireReporting and analytics for help center

I have the same question as Alyssa. Jupete Manitas please comment on whether or not we should use GTM.

Afficher le commentaire · Publication le 13 mars 2023 · Adam Goodell

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Adam Goodell a ajouté un commentaire,

CommentaireExplore recipes

See the section on creating sets in Zendesks' article Organizing values by groups and sets. Select the users you want to include. Then in your report add the Set you created.

Afficher le commentaire · Publication le 27 févr. 2023 · Adam Goodell

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CommentaireExplore recipes

Hi Harichandan, if you have several agents that aren't part of the team you're interested in focusing your filter on then you could use a Set from the Assignee Name attribute and select the specific agents relevant to your filter. 

Afficher le commentaire · Publication le 23 févr. 2023 · Adam Goodell

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CommentaireExplore recipes

Hi Taguhi,

I found the metric "Tickets created" in another dataset, Support - Updates. Not Support - Tickets as shown in the recipe above.

Afficher le commentaire · Modification le 13 sept. 2022 · Adam Goodell

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Adam Goodell a créé une publication,

Publication Feedback - Reporting and analytics (Explore)

I would like to use "Advanced" Display Format for more charts besides than Tables.

For example, in a donut chart I have a metric that can exceed 100 hours. If the value exceeds 24 hours I'd like to change the display format suffix to days and scale the value by 24. That way the display format is in days rather than hours.

I was able to do this in "Advanced" display format but that appears to only be available in Tables. Are there plans to expand the "Advanced" display format to other charts?

Publication le 12 sept. 2022 · Adam Goodell

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