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System Administrator

Adhésion le 28 nov. 2022

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Dernière activité le 14 juin 2023

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System Administrator a créé une publication,

Publication Q&A - Help center and community

Use Case

I am trying to prevent access to some of our documentation articles and prevent access to submitting tickets to some end users.  This could be isolated by Organization.  

In the past we have not allowed clients in implementation access to our Zendesk site, we don't want them to have access to all product documentation, and we don't want them to have access to submit tickets.  Is this possible to do in my current Brand, or if I create a new Brand would that work?

Publication le 14 juin 2023 · System Administrator

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System Administrator a ajouté un commentaire,

CommentaireSetting Guide roles and permissions

I think this is the right thread to ask this.  Trying to see if it's possible to restrict access on some product articles AND is it possible to restrict access to an end user's ability to submit a ticket?  Use case, clients in implementation have typically never had access to ZD, they get it when they 'go live', but I would like to grant access to specific product documentation and no access to ticket submission. We do have a free Brand we could use, but I would prefer not to do that. 

Afficher le commentaire · Publication le 14 juin 2023 · System Administrator

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System Administrator a ajouté un commentaire,

CommentaireTeam members and groups

Question about Organizations and Groups.  Is there anyway to put an organization into 2 groups?  Our use case right now is we have 4 Brands.  Our clients are mostly college's.  Our 4 brands are our different product lines.  But I am trying to keep the support teams separate for now. If I have a College (client) ABC University and that organization is buying two different product lines, but there is one end user that is a end user for both product lines, is there anyway to define that.  

Afficher le commentaire · Publication le 10 févr. 2023 · System Administrator

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System Administrator a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi!  I just upvoted this and want to share my use case.

Currently we are introducing brands in our environment. I have 3 different support groups, and have set up ticket views so they only see the brand they are working with.  However, on the home page, there are all recently created and unassigned tickets, so it could be from potentially all three brands.  I have various skill levels working on these tickets and within Zendesk.  Our 'story' is three companies coming together.  The home page with the tickets is confusing, and could potentially cause people to grab tickets they shouldn't be working, or tickets being assigned to the wrong person, etc. 

Afficher le commentaire · Publication le 10 janv. 2023 · System Administrator

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Commentaire de la communauté Q&A - Help center and community

Ahmed Zaid  Yes it did work.  However (I realize this is a basic question) but how do I adjust the size of my blocks.  

I got the two support centers in there, and needed to add a third. First screen shot is with the two, then I added a third and it goes below.  I will copy my code below the last image.

   

Afficher le commentaire · Publication le 08 déc. 2022 · System Administrator

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Commentaire de la communauté Q&A - Help center and community

Ahmed Zaid that is exactly what I was looking for.  I want our main help center just to be a landing page, and to click one what ever brand they need and that will be that brand's landing page.  Thank you again!

Afficher le commentaire · Publication le 04 déc. 2022 · System Administrator

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Commentaire de la communauté Q&A - Tickets and email

 

Thanks!!!  I have no clue why I didn't try that first.  I appreciate the help Pedro!

Afficher le commentaire · Publication le 29 nov. 2022 · System Administrator

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System Administrator a créé une publication,

Publication Q&A - Help center and community

We have an already established support and documentation/community site.  We have brought in two more product lines and I want a separate brand for each, but I don't want the customer to have to navigate to a new place. 

Can I set up one brand for the 'landing page' and hyperlink them to one of the three product lines on a brand page?

Any advice is greatly appreciated. 

Publication le 28 nov. 2022 · System Administrator

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System Administrator a créé une publication,

Publication Q&A - Tickets and email

I am going to attach a screen shot, but does anyone know how to remove this pane from a ticket view in Support. I can't remember when it changed but that hasn't always been there, can I remove the entire section?


Publication le 28 nov. 2022 · System Administrator

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