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Georgina Bullworthy

Adhésion le 10 mars 2023

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Dernière activité le 15 mars 2024

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Georgina Bullworthy a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

But it comes back with the same ticket number???

 

Afficher le commentaire · Publication le 04 oct. 2023 · Georgina Bullworthy

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Georgina Bullworthy a créé une publication,

Publication Q&A - Chat, messaging, and widgets

The customer contacts us on WhatsApp with one query - we deal with it and close ticket. Same customers contact via WhatsApp again with different query -  but all go under one original ticket.  Then reporting is not accurate? How best to manage these as different queries so we can tag and classify each query.

Publication le 04 oct. 2023 · Georgina Bullworthy

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Georgina Bullworthy a ajouté un commentaire,

CommentaireThird party and social messaging channels

Facing a problem with our display name. We have a WhatsApp business display name approved by Meta and in our business settings. But when we send messages - users only see the number in Whatsapp - not the display name. We can not use Whatsapp on the phone or desktop now connected to Zendesk. Any ideas how to make sure our business name shows?

Afficher le commentaire · Publication le 10 mars 2023 · Georgina Bullworthy

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