T Tonev

I came across community posts dating back to 2017 where ZD users complained about the dropped chat logic:

• Request to Change Dropped Chats Logic
• Dropped chat identification logic

This was a response from 2021:

 

 

Now it's 2023, is there any plan to change this logic specifically for chat (not your messaging option) or give account admins the ability to customize this for their agents? 

 

Thanks!