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Rajeswara Rao Devavarapu's Avatar

Rajeswara Rao Devavarapu

Adhésion le 07 févr. 2023

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Dernière activité le 24 janv. 2025

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Dernière activité effectuée par Rajeswara Rao Devavarapu

Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireGlobal security and user access

Hello ZD team,

 

We have multiple brands set up and would like to restrict access via IP addresses to 1 brand only. Is this possible in Zendesk. Please confirm.

 

Thanks,

RajeswaraRao

Afficher le commentaire · Publication le 24 janv. 2025 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Thank you for the articles. It helped.

Afficher le commentaire · Publication le 09 déc. 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireSingle sign-on

In Zendesk, Can we use User principal name (UPN) for SSO login?

As of now we are using the Email for SSO login we wants to move from email to UPN for SSO logins.

Afficher le commentaire · Publication le 11 sept. 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireHow to manage user access

Hi All,

We have integration user in our Zendesk org. we don't have a mailbox for this user. We have integration issue with another application and wants to reset the connection with new password. 

Can we generate a password to this integration user without having the mailbox.

 

Thanks,

Rajesh

 

Afficher le commentaire · Publication le 12 août 2024 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireTicket management

Hello All,

In Zendesk 'Deleted tickets' view, I want only admin role users can able to delete tickets from this view. all other role users should not have access to delete those tickets. 

How I can achieve this.

Afficher le commentaire · Publication le 29 nov. 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

If you are getting emails from the unknown or spam users. Instead of solving it and taking it to the process. You can "delete" the ticket or you can "mark as spam".

This will avoid sending the CSAT rating to those Unknown/Spam users.

Afficher le commentaire · Publication le 06 nov. 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Hi Waseem,

Reply given to the customer in the language which is mentioned in the customer profile.

Thanks,

RajeswaraRao D

Afficher le commentaire · Publication le 19 avr. 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireTeam members and groups

Hello All, 

Can we create ReadOnly custom role in Zendesk. So that users who are assigned to this role can only have the read access to all the modules.

Thanks,

Rajesh

Afficher le commentaire · Publication le 27 mars 2023 · Rajeswara Rao Devavarapu

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Rajeswara Rao Devavarapu a ajouté un commentaire,

CommentaireTicket basics

Hello all,

If we user @name in the internal note, will it send an email to name user. Please let me where we do the settings in Zendesk regarding this.

Thanks in advance :)

Afficher le commentaire · Publication le 07 févr. 2023 · Rajeswara Rao Devavarapu

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