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Bellavance,François
Adhésion le 10 févr. 2023
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Dernière activité le 04 déc. 2024
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Dernière activité effectuée par Bellavance,François
Bellavance,François a ajouté un commentaire,
It seems that since latest Zendesk update templating v4 that was released last July, this needs to be done in new_request_page.hbs instead of script.js. I have a support ticket on this.
Afficher le commentaire · Publication le 04 déc. 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
Hi, everything was working and then we changed theme. I copied the code from script.js and the one from document_head.hbs
Afficher le commentaire · Publication le 02 déc. 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
Comme je l'avais mentionné auparavant, mon champ personnalisé Matricule n'apparaît pas dans l'approvisionnement.
Afficher le commentaire · Publication le 03 sept. 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
https://support.zendesk.com/hc/en-us/articles/4408885980186/comments/7382582654234
Hi Jupete,
What I meant here was link user Notes field to organisation. Per example, I want users who has 418 number in notes to be linked automatically with an organisation.
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Afficher le commentaire · Publication le 20 août 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
Hi, have you find a way since 2023? We have over 60 organizations that we want to sync with “notes” user field. Zendesk users are added their right building to notes but that dosen't affect the organizations. I want to automate this.
Afficher le commentaire · Publication le 10 juin 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
Hi Jupete. No actually, I'm trying to sync organizations to user field notes. Our users contains the building number in their notes. I want this to auto sync with the same organization with the same number in their Notes too. We have over 60 buildings. Our sync stopped working when we needed to go on Azure AD and the only user field we can write something are the notes and details fields. I thought it would be possible to auto add organization to a user who have 001 inside it's notes section per example.
Afficher le commentaire · Publication le 10 juin 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
Hi François!
That's correct, as long as the format is followed, you'll be able to use the notes field.
Thanks for the reply Mike DR. Just to be sure, if the user has 001 in it's notes, if I want to import an organisation that will auto link to the notes number, is this the correct method?
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Afficher le commentaire · Publication le 21 mai 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
I tried this but it do not seems to work. I will try again on my primary brand later. I was on a test brand.
Afficher le commentaire · Publication le 26 mars 2024 · Bellavance,François
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Bellavance,François a créé une publication,
What tool do you use to have a better view of your forms and conditions? Working with the interface is not that easy. There are many tools out there. I want to know if you use Microsoft Visio, Lucidchart, Mindomo, etc... What are the best tools to plan a ticket form before you create it?
Thanks.
Modification le 21 mars 2024 · Bellavance,François
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Bellavance,François a ajouté un commentaire,
I have a question. Lately we passed on Azure Active Directory. Our organisations were auto-updated with a script that do not work anymore. We now have a section named notes where our building code is updated. Azure didn't gave use the hability to update another field. Our buildings are many different schools.
With using bulk updating, can I use this notes field to update the organisation? What can I do for this?
Afficher le commentaire · Modification le 28 févr. 2024 · Bellavance,François
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