Marcin Wolniewicz

Hi! I'm struggling to get this to work. I can see that the chat is making one request to my endpoint, but never another one. Also in the Agent's view there are no user details or verification. Does the algorthim need to be HS256? I found that information in your other guide, but not here so I'm a bit confused: https://support.zendesk.com/hc/en-us/articles/4408836328346

Is there any way to troubleshoot this issue? Maybe the there is some problem with decoding/encoding?

EDIT: my problem was fixed after changing the algorithm to HS256, adding the "typ":"JWT" header and parsing "external_id" to string (I was sending it as a number before). Not sure which of these changes did the trick, since I released all three together, but now it works