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Raul Daniel Trejo's Avatar

Raul Daniel Trejo

Adhésion le 31 août 2022

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Dernière activité le 31 août 2022

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Raul Daniel Trejo a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Communauté

Hey everyone! My team has a custom solution to this problem. We have custom fields in our ticket submission form, and we also have some values that we don't want to display to our users.


In the following code block the value in pointer1=$('.request_custom_fields_+field_id) is the class assigned to the dropdown div. Replace "field_id" with the id of the dropdown you wish to hide values in. 

Replace the the "tag" values in the private_options array, for the values that you wish to hide in the dropdown, you can find these by going to the field in Zendesk Admin page. (It must be the tags and not labels).

It's not a beautiful solution, but I hope it helps someone out there!

/*---------------------Function to restrict contact reason fields------------------------------*/

var pointer1=$('.request_custom_fields_'+field_id).children('a').attr('aria-controls');

var skip1='#'+pointer1

$(skip1).on('DOMNodeInserted', function(e){

var nesty=$(this);

//get all cr values

var raw_cr_options=nesty.children('ul').children();

var all_cr_options=raw_cr_options.map(function(cr){

var li=raw_cr_options[cr];

var id=li.getAttribute('id');

return id;

});

var private_options= ['outage_notification', 'infrastructure_notification']

//filter for only the desired values

var remove_cr=all_cr_options.filter(function(cr){

var li=all_cr_options[cr];

return (private_options.includes(li));

});

remove_cr=remove_cr.map(function(cr){

var li=remove_cr[cr];

return ('#'+li);

});

remove_cr=Array.from(remove_cr);

try {

var i;

for (i=0; i
raw_cr_options.remove(remove_cr[i]);

}

} catch (error) {

console.log (i);

console.log('ERROR!', error);

}

});

Afficher le commentaire · Publication le 31 août 2022 · Raul Daniel Trejo

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