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Robert Favela

Adhésion le 01 mai 2024

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Dernière activité le 31 mai 2024

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Robert Favela a ajouté un commentaire,

CommentaireBuilding reports

I need to know how many attempts it takes an agent to get connected with a customer. How can that be calculated? I am not finding an easy way to report that. 

Afficher le commentaire · Publication le 31 mai 2024 · Robert Favela

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Robert Favela a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Has this be implemented yet? I have a client with over 500 locations. Each region has a number of locations. I need to be able to CC regional managers of the specific locations. Can this be done with a trigger or automation? 

Afficher le commentaire · Publication le 13 mai 2024 · Robert Favela

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Robert Favela a ajouté un commentaire,

CommentaireTicket management

Hi Tony, 

 

Thanks for sharing that. I know I can choose to share the dashboards. I am asking if uploading the dashboard to the Customer Brand Page is possible. The customer will be able to see their activities and dashboard reporting. This would make the Customer Brand View a 1 stop shop for the customer. - Activities, Org Tickets, Help Center, & Reporting. 

Afficher le commentaire · Publication le 02 mai 2024 · Robert Favela

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Robert Favela a ajouté un commentaire,

CommentaireTicket management

In Brands, can we share Explore Dashboards? 

My customers would like to see the metrics we capture in Explore. Can this be done?

Afficher le commentaire · Publication le 01 mai 2024 · Robert Favela

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