
Mark Leci
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Mark Leci-
Mark Leci a ajouté un commentaire,
I really like the CSAT trends by topic one - I feel like this would be quite a few steps to implement in Explore manually.
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Mark Leci a ajouté un commentaire,
I am certain this will be useful for our team if it can be implemented in the right way - we have a number of lower level admins and most do not have the time to learn about how ZD explore metrics ...
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Mark Leci a ajouté un commentaire,
On the permissions side, is the plan to make a separate permission for this? There are multiple things that can only be done by an administrator, which means we effectively have to have one person ...
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Mark Leci a ajouté un commentaire,
How can we set up our guide agents so that they have edit access to a specific section rather than our entire KB? We have a content team, but we also have other teams that need access to sections o...
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Mark Leci a ajouté un commentaire,
Anastassia have you considered using CSAT surveys for this purpose, or are you already using those and the intent is to gather feedback from the agents in addition to the CSAT survey?
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Mark Leci a créé une publication,
Explore reporting on year and month in a single column
I've been searching for a while on how to do this, and it seems so basic but I can't figure out how to do it! All the ZD articles I can find that relate to month reporting use a 12 month or less da...
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Mark Leci a ajouté un commentaire,
Margaret Brightman you may be able to help this on some level using the organization domain. If you add a domain to an organization, all tickets from users with that domain are associated to that o...
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Mark Leci a ajouté un commentaire,
hi again Jake Warren! We have a similar workflow and we actually use Zapier to send out notifications to the team. In general I've found Zapier amazingly useful to extend the capabilities of Zende...
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Mark Leci a ajouté un commentaire,
Jake Warren I can't think of a way to do this exactly, but it might generally make sense to split these clients up into different organizations based on the product. If you do this, the client user...
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Mark Leci a ajouté un commentaire,
qiang huang I'm not aware of anything else, if you are looking for something different you may want to search the marketplace. The Ticket Field Manager app is made by Zendesk so I think it's the be...