Mark Leci
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Dernière activité effectuée par Mark Leci-
Mark Leci a ajouté un commentaire,
The short answer is no easy way. Explore doesn't include ticket comments. The ticket export option (https://support.zendesk.com/hc/en-us/articles/4408886165402-Exporting-data-to-a-JSON-CSV-or-XML-f...
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Mark Leci a ajouté un commentaire,
Is there any plan to add the option to export organization data as a csv? This seems like something so basic it should be possible via Explore, but it's not (you can only get organization data for ...
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Mark Leci a ajouté un commentaire,
I shall take a look, thank you as well!
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Mark Leci a ajouté un commentaire,
I hope this is helpful; we don't currently have an AI/ML vendor, but based on some previous negative experiences with a vendor who I won't name here I would say it's critically important to be clea...
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Mark Leci a ajouté un commentaire,
Thanks Pati!
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Mark Leci a créé une publication,
Macro Suggestion Permissions - Link visibilty to Macro permissions
Hi, We use custom roles pretty heavily and try to limit the number of full admins in line with basic security principles (e.g. PoLP). It would be great if the macro suggestions were visible to any ...
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Mark Leci a ajouté un commentaire,
CJ Johnson this is awesome, thank you so much for taking the time to write this up! It totally makes sense there is a separate call for group memberships since it's not a 1:1 relationship. My firs...
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Mark Leci a créé une publication,
Security with Agent Groups
In order to maintain good security (according to the Principle of Least Access) we don't want to give all agents access to all groups. However, we do want agents to be able to view tickets from oth...
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Mark Leci a ajouté un commentaire,
thanks CJ Johnson - the reason I was looking at agents originally is that the Users API doesn't have the ability to set roles or groups. However, looking at the Agents API, this also doesn't suppor...
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Mark Leci a créé une publication,
InvalidEndpoint error when using the Show Agent by Email API endpoint
I'm trying to update agents via API starting from the User record (creation of a new user) and running into some challenges. It looks like there is an Agent ID which is different from the User ID, ...