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Victor Menezes
Adhésion le 22 nov. 2023
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Dernière activité le 23 mai 2024
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Dernière activité effectuée par Victor Menezes
Victor Menezes a ajouté un commentaire,
Darenne - I have the same question as Keegan above. Does the connector limit the scope of the tickets being pulled? If so, is there a way we can configure it to pull a certain subset of tickets?
Afficher le commentaire · Publication le 23 mai 2024 · Victor Menezes
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Victor Menezes a ajouté un commentaire,
I'm running into an issue when downgrading a staff agent to end-user their solved ticket history is reassigned. I thought the historical assignments should have been preserved.
Afficher le commentaire · Publication le 09 janv. 2024 · Victor Menezes
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Victor Menezes a ajouté un commentaire,
It's unreasonable to test changes to CSS and scripts in the production environment. Our org uses a custom theme so we need replication of Guide to properly test changes.
Afficher le commentaire · Publication le 13 déc. 2023 · Victor Menezes
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Victor Menezes a ajouté un commentaire,
Hi Milo Mayyalou! We're getting started with Zendesk Support. Can you explain or link to documentation that allows us to create and add the custom button to the Zendesk Support UI? We figured out the code that will trigger the correct action once the button is pressed, but not sure where/how we modify the UI.
Afficher le commentaire · Publication le 22 nov. 2023 · Victor Menezes
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