akash kumar

Thank you Tipene.will let you know

client.invoke is not a function error showing 

I have requirement like I have to create app such as , i have to create letter form in app .so in letter we have to use some variable  like name ,address , and in that variable we have to fetch data from ticket field data . basically I want to fetch ticket field data and store to some placeholder variable which will use in letter format, whenever agent will click on button the ticket data will fetch and pass to that variable and attech that letter to specific cutomer.

I follow this step but i want time in min when ticket is assigned from one group to another group, how can we write formula for that please help me anyone its critical for us

I want to insert some  emoji in CSAT mail, in zendesk we have only text related and some image like good and bad text form but i want to customize that can we achieve that

very weak community no one is replying

I want to write own HTML code to customize CSAT i tried to write my code in dynamic content after that we get a placeholder through dynamic content ,so i insert that placeholder in my automation and trigger mail body, but the problem is its  render code text only ,tell me how can i write html code for that?