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Scott Rossner

Adhésion le 31 oct. 2022

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Dernière activité le 22 sept. 2023

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Dernière activité effectuée par Scott Rossner

Scott Rossner a ajouté un commentaire,

CommentaireReporting for Talk

To say, it is not there because it is somewhere else - does not answer the question as to why it is not included in Talk performance statistics.  Answer performance cannot be properly gauged without it.  Your product designers should be aware of that.  Please have this escalated to a Product Expert.

Afficher le commentaire · Publication le 22 sept. 2023 · Scott Rossner

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Scott Rossner a ajouté un commentaire,

CommentaireReporting for Talk

I have a question.  Regarding available Talk statistics, why is Service Level not a metric?  This is the most important way to measure answer performance in a contact center environment.

Afficher le commentaire · Publication le 18 sept. 2023 · Scott Rossner

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Scott Rossner a ajouté un commentaire,

CommentaireAdditional ticket channels

Is there any way to establish a multi-skill setup in Talk - we have agents who we would like to handle two different call types, coming in from different phone numbers.  1) Is there any way for an agent to distinguish one call type from another, and 2) can one call type be set up to take priority over the other?

Afficher le commentaire · Publication le 23 janv. 2023 · Scott Rossner

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