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Nick

Adhésion le 15 déc. 2022

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Dernière activité le 13 août 2024

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Dernière activité effectuée par Nick

Nick a créé une publication,

Publication Discussion - Artificial Intelligence

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot can recognize content within images on item pages. 

Publication le 06 févr. 2024 · Nick

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CommentaireUsing legacy AI agent functionality

I understand that the Zendesk bot generates answers based on the Zendesk Guide knowledge base. Specifically, I am interested in knowing whether the Zendesk Advanced Bot can search for content from specific pages outside the Zendesk Guide, such as our main website.

Furthermore, I am curious to know if the bot has the capability to recognize content within images on item pages. This information is crucial for our assessment of its suitability for our needs.

Afficher le commentaire · Publication le 05 févr. 2024 · Nick

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Nick a créé une publication,

Publication Feedback - Voice (Talk)
I see ZD now transcribes calls and logs the text as an internal note. This makes the ticket really long and subsequent agents have to scroll down for a long time to get the bottom of the ticket.
 
Is it possible to "collapse" or "hide" that internal note until someone clicks to "expand" it?

Publication le 17 janv. 2024 · Nick

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Commentaire de la communauté Feedback - Voice (Talk)

+1

Afficher le commentaire · Publication le 17 janv. 2024 · Nick

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Commentaire de la communauté Feedback - Voice (Talk)

Hi Rohan,

Is there any update on this feature?

Afficher le commentaire · Publication le 21 nov. 2023 · Nick

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