Afton Rupert
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Activité totale49
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Dernière activité
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Votes28
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Abonnements11
Aperçu des activités
Dernière activité effectuée par Afton Rupert-
Afton Rupert a ajouté un commentaire,
+1 - we are encountering the same troubles with a country field and having the limitation stop us around "S". The workarounds offered do not provide a good user experience when navigating through t...
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Afton Rupert a ajouté un commentaire,
+1 - please prioritize a solution for this ongoing issue!
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Afton Rupert a ajouté un commentaire,
+1 still an issue - please prioritize Zendesk!
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Afton Rupert a ajouté un commentaire,
+1 to be able to delete macros
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Afton Rupert a ajouté un commentaire,
+1 to needing more than 12 views visible
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Afton Rupert a ajouté un commentaire,
+1 - this functionality is sorely needed for our agents who are struggling when they can't tell if an end-user is OOO!
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Afton Rupert a ajouté un commentaire,
+1
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Afton Rupert a ajouté un commentaire,
Is there a way to customize or circumvent this change? It sounds like legacy roles might allow us to circumvent this change; how do we know what is considered a legacy role?
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Afton Rupert a créé une publication,
Internal User Log
How can I get insight into who of our agents sign into Zendesk each day and if so, how many times? Is there a dashboard or report that I can run showing this?
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Afton Rupert a créé une publication,
Zendesk Guide - Internal and External Knowledge Base
Hi All, Help needed! Would you recommend setting up separate help centers or hosting all information (internal and external) under on help center and restricting content based on user-segment/art...