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Michae Almeida

Adhésion le 15 févr. 2023

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Dernière activité le 07 mars 2024

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Michae Almeida a ajouté un commentaire,

CommentaireSalesforce integration

Hello, Is the ticket view available on the Salesforce mobile page? I added the component and can see it on my desktop for the Account and Contact page, but I can't see it on my mobile. 

I appreciate any help you can provide.

Afficher le commentaire · Publication le 19 févr. 2024 · Michae Almeida

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Michae Almeida a ajouté un commentaire,

CommentaireBusiness rules

I am also curious about Lisa's question provided below.

Also, I noticed that the placeholder was not the simplified version on the "[Notify] requester and CCs of comment update" trigger. Is that correct?

Hi, we would like to not email customers/requesters when they update their own ticket (e.g., when they email us). I see a tip in the article - Tip: If you want to prevent requesters from receiving emails about their comments, you can add the following condition: Requester | Is not | (current user). 

I also see that @BrandonFischer added a comment to this article that says to add the condition  Current User | is not | End user. 

Which is correct?  Are these effectively the same?  

 

Afficher le commentaire · Publication le 01 août 2023 · Michae Almeida

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