Keelan Pannell

This would be good for spelling mistakes so old tickets can be updated easily as well

Would be great if the client could add their own subject when creating a ticket via a bot

+1 This would be very helpful, the reply should only go into the thread. Does not need a new message in the channel as well as it makes the channel messy

This would be very helpfiul for us to be able to see when users are using the bot but can't find a answer. Can only see the free text when clients submit a ticket via the bot currently. This would be helpful to see what users are typing to make new workflows

For example on the old homepage you could see the name and picuture

This is not there on the new homepage:

This would be very helpful to add an order to a new custom status, for example we always want 'Solved' at the bottom,but can't change the order

Amazing thank you, the EDIT version https://support.zendesk.com/hc/en-us/community/posts/4409222615706-Tip-How-to-hide-blank-ticket-fields-on-customer-side?sort_by=created_at#:~:text=and%20should%20show.-,EDIT%3A,-Worked%20on%20it work perfect on my Vertio custom Zendesk guide

Agreed! - Voted

Voted! This would be a great feature

Voted! This would be a great feature