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Joel Selwood

Adhésion le 15 sept. 2022

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Dernière activité le 12 mai 2023

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Dernière activité effectuée par Joel Selwood

Joel Selwood a ajouté un commentaire,

Commentaire de la communauté Q&A - AI and automation

Hi Jeff, Me too, please include in the EAP. Thanks! 

Afficher le commentaire · Publication le 12 mai 2023 · Joel Selwood

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Commentaire de la communauté Q&A - AI and automation

Agree, changing the avatar is a basic requirement. Please make this happen.

Considering this was first raised 2 years ago, when are you expecting to release this feature? And, how do we get access to the early access? 

Afficher le commentaire · Publication le 04 janv. 2023 · Joel Selwood

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Commentaire de la communauté Feedback - Help Center (Guide)

100% a fundamental requirement. Nearly a year since the last official comms on this - what is the latest @Zendesk. 

 

Afficher le commentaire · Publication le 27 sept. 2022 · Joel Selwood

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Joel Selwood a ajouté un commentaire,

CommentaireExplore recipes

I have several hourly rates to factor in, based on multiple regional hubs that carry differing agent populations, therefore differing weightings. Can this be accommodated somehow? 

Afficher le commentaire · Publication le 26 sept. 2022 · Joel Selwood

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CommentaireSelf-service best practices and recipes

How are you defining the Resolution Rate metric?  Can that be added to the top of the article, as per the Suggestion Rate, please? 

Afficher le commentaire · Modification le 15 sept. 2022 · Joel Selwood

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