Neil Senior

We are moving from a model where anyone could email support and have an account created on Zendesk to requiring authentication via Enterprise SSO.  We want to disable the current open email model but trying to understand the impact to current customers who have previously emailed and have an active account.  Will they be able to still email support based on their account?  Once they authenticate via Enterprise SSO, will Zendesk know to bring them to their previous account created via email submission?  Thanks!

Thank you @... for your response.  Much appreciated. I will check out the article you shared.

Hello, is there a way to export the Guide hierarchy to say a CSV file so I can get a better birds eye view and allow me to play around with moving things around?  Thanks!

Auto creating cc'ed email addresses causes a lot of invalid accounts.  Please allow the ability to disable this or by default, only create an account for the sender.  Thank you!