Neil Senior

1. Account
2. ...
3. Global security and user access
4. Understanding options for end-user access and sign-in

We are moving from a model where anyone could email support and have an account created on Zendesk to requiring authentication via Enterprise SSO.  We want to disable the current open email model b...

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• Neil Senior
• Création 17 octobre 2023 20:29
• 1 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing and managing your content hierarchy in Arrange Articles

Thank you Gab for your response.  Much appreciated. I will check out the article you shared.

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• Neil Senior
• Création 17 octobre 2023 19:12
• 0 vote

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing and managing your content hierarchy in Arrange Articles

Hello, is there a way to export the Guide hierarchy to say a CSV file so I can get a better birds eye view and allow me to play around with moving things around?  Thanks!

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• Neil Senior
• Création 27 septembre 2023 19:44
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CC'ed contacts causes end users being created

Auto creating cc'ed email addresses causes a lot of invalid accounts.  Please allow the ability to disable this or by default, only create an account for the sender.  Thank you!

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• Neil Senior
• Création 22 juin 2023 15:30
• 0 vote