Recherches récentes
Pas de recherche récente

Lea Møller Baun
Adhésion le 15 févr. 2023
·
Dernière activité le 19 juil. 2023
Suivis
0
Abonnés
0
Activité totale
8
Votes
0
Abonnements
0
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Lea Møller Baun
Lea Møller Baun a ajouté un commentaire,
Is there anyway to set a condition that makes it only fire if the agent has assigned themself/taken the ticket? I see the "Visitor served" condition, but as I understand it has to be both taken and responded by the agent.
Afficher le commentaire · Publication le 19 juil. 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a ajouté un commentaire,
How would the command look? It doesnt work if i try to work it into the bolean expression.
IF (([Call direction]="Inbound")
AND (VALUE(Call wait time (sec)) <= 10))
AND (Call duration - Call IVR time = call not including IVR)
THEN [Call ID]
ENDIF
Afficher le commentaire · Publication le 06 juil. 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a ajouté un commentaire,
Hey there.
Can anybody tell me if this is including or excluding the time the customer spends in the IVR menu?
If it is including the IVR menu, is there anyways to make this so it only shows how long the customer is waiting for the agent to pick up the phone?
Afficher le commentaire · Publication le 05 juil. 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a ajouté un commentaire,
Hello Walter, yes, I used the formulas that you send to make 2 standard calculated attributes. What do you use as metrics? Because I tried to make one with solved tickets, with just tickets etc, but it doesnt seem to be working for me for some odd reason.
Afficher le commentaire · Publication le 25 mai 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a ajouté un commentaire,
Thanks Walter,
We are getting there!
It shows something, but not quite the data. It shows 15.000 tickets, which is not the right data. :/ Do you have any other ideas?
Afficher le commentaire · Publication le 25 mai 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a ajouté un commentaire,
I'm trying to make an attribute that sees the following.
Tickets solved and tickets created withtin the last 3 hours. Any idea on how to make that work? My metrics are tickets solved and tickets created, but what would you put to make the attribute just look at the last 3 hours?
Afficher le commentaire · Publication le 24 mai 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire
Lea Møller Baun a créé une publication,
I am setting up an IVR system for our clients - but they want the Opt-out possibility and call back. This is not available to set up in the IVR system, so we have had to make a workaround from their current phone company where they use the IVR from their system and then it transfers the call to the three different departments.
So they have to buy three numbers for it to work - will you at some point make it possible to add these options to the IVR?
Publication le 21 févr. 2023 · Lea Møller Baun
1
Abonné
1
vote
1
Commentaire
Lea Møller Baun a ajouté un commentaire,
I am setting up an IVR system for our clients - but they want the Opt-out possibility and call back. This is not available to set up in the IVR system, so we have had to make a workaround from their current phone company where they use the IVR from their system and then it transfers the call to the three different departments.
So they have to buy three numbers for it to work - will you at some point make it possible to add these options to the IVR?
Afficher le commentaire · Publication le 15 févr. 2023 · Lea Møller Baun
0
Abonnés
0
Votes
0
Commentaire