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David Birnbaum's Avatar

David Birnbaum

Adhésion le 04 mai 2023

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Dernière activité le 08 mai 2023

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David Birnbaum a ajouté un commentaire,

CommentaireTicket automation and collaboration

+1 here.  We mostly use direct messaging for everything, frankly, the Channels just don't work nearly as well as their equivalent in Slack.  So, we just create Chats, rename them, and then they function perfectly as a channel equivalent.

Afficher le commentaire · Publication le 08 mai 2023 · David Birnbaum

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David Birnbaum a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This annoys me every single time I have to work a ticket.  It's maddening...I can't believe Zendesk is being so difficult to add this feature.  We are able to set up the view we want in our email clients, for example, for this exact reason!  The thing we care about most is AT THE TOP which is why we want it put there!

Afficher le commentaire · Publication le 04 mai 2023 · David Birnbaum

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