Jessie Jin Saem Han

Hi Dane!

It'd be great if you did that.
Other teams in our company are having a same problem calculating the cost because we can't get the exact working time.
I hope it will be developed.

Our team is calculating the total working time for the tickets using the "total time spent(sec)" metric

In the case of tickets that came into another team and were transferred to our team, the time worked on the other team is also calculated as our team's time.

If the ticket is transferred from another team,
Except for the time worked by other teams, we want to know if we can get the working time after being transferred to our team and we need a calculation formula to see.