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Paul

Adhésion le 04 oct. 2022

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Dernière activité le 04 mai 2023

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Paul a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

maybe they don't see our comments because they need to scroll to the bottom :P 

Afficher le commentaire · Publication le 04 mai 2023 · Paul

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Paul a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any update on this?

It would solve "multiple" options related to management of organizations.

Afficher le commentaire · Publication le 14 févr. 2023 · Paul

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Paul a ajouté un commentaire,

CommentaireMeasuring success

@scott: thx got it working now. The timer is also counting the hours outside the business hours. So i didn't expected a higher number. But it makes sense now :) 

Afficher le commentaire · Publication le 13 janv. 2023 · Paul

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Paul a ajouté un commentaire,

CommentaireMeasuring success

I have a question about the timers. They are acting weird.

A SLA policy is set up like below.
So the first reply time should be 8 hours (for all status): 

But when we receive a ticket (which is using the above policy if i check the events of it) it is showing the first reply as 24H and also the solve time as 24H. But nowhere the 24H rule/time is set or used....

How is this possible or how does zendesk came to this 24H timer?
Or what am i missing here?

Afficher le commentaire · Publication le 11 janv. 2023 · Paul

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Paul a créé une publication,

Publication Q&A - Objects, workspaces, and rules

Is it possible to add/show the SLA breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Publication le 23 déc. 2022 · Paul

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Paul a ajouté un commentaire,

CommentaireMeasuring success

Is it possible to show the sla breach column in the view that is in use for the organization?
So when opening an organization you can see which tickets need the first action.

Or can we only add that column to custom views?

Afficher le commentaire · Publication le 21 déc. 2022 · Paul

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Paul a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any release date? It's pretty limited now with the current use of views.

Afficher le commentaire · Publication le 11 oct. 2022 · Paul

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Paul a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Any updates on this or an ETA when we can sort messages on newest first?

Afficher le commentaire · Publication le 04 oct. 2022 · Paul

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