Yuri Mylis

1. Support
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

@Lorena the current Jira app is v2, no need to be concerned. 

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• Yuri Mylis
• Création 10 octobre 2019 22:55
• 1 vote

1. Communauté
2. Integrations and Apps Q&A
3. Jira Comment Synchronization

@Fernando, to see comments you need to click on the small eye icon on the Jira app. It will open a new dialog.

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• Yuri Mylis
• Création 11 avril 2019 02:51
• 0 vote

1. Support
2. ...
3. Jira integration
4. Using the Zendesk Support for Jira integration

@Peter, the resolution field type is supported. You can map it to a Zendesk custom field of types text or textarea

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• Yuri Mylis
• Création 11 avril 2019 02:37
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. JIRA integration supports attachments

I can see that this feature is something many have been asking for, unfortunately development resources are limited and we've been prioritizing other integration work above this feature. Please con...

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• Yuri Mylis
• Modifié 19 mars 2019 05:58
• 0 vote

1. Communauté
2. Feedback on Zendesk Apps
3. Allow the ability to select specific ZD ticket to add a comment to from Jira when multiple ZD tickets are assigned to one Jira ticket

@Bill and Ashish Thank you both for taking the time to provide feedback. I'll keep monitoring this post to gauge broader interest in this feature request.

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• Yuri Mylis
• Création 19 mars 2019 01:57
• 0 vote

1. Support
2. ...
3. Slack integration
4. Using the Slack for Zendesk integration

@Robert and @Reshma, you can connect the same Zendesk account to multiple Slack workspaces by installing the Zendesk app in each of these workspaces. The integration always shows the same ticket fo...

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• Yuri Mylis
• Création 26 février 2019 06:13
• 0 vote

1. Support
2. ...
3. Slack integration
4. Using the Slack for Zendesk integration

@Reshma, we are tracking these two feature requests but they haven't been committed to our roadmap yet. @Account NET2B, I'll open a ticket on your behalf. Someone from our support team will reach o...

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• Yuri Mylis
• Création 9 janvier 2019 01:04
• 0 vote

1. Communauté
2. Integrations and Apps Q&A
3. Zendesk for Salesforce is Suspended

@Bryan   I'll try to fix the article, but what it is saying is that you need to be on version 5 of our SFDC package to get it unsuspended. Once you upgrade the package to the latest version, email ...

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• Yuri Mylis
• Création 19 décembre 2018 05:14
• 0 vote

1. Support
2. ...
3. Slack integration
4. Using the Slack for Zendesk integration

@Vladimir, thanks for the feedback. It makes perfect sense. I'll add your request to a list a maintain.   

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• Yuri Mylis
• Création 5 décembre 2018 03:18
• 0 vote

Commentaire officiel

1. Communauté
2. Integrations and Apps Q&A
3. Jira Comment Synchronization

The rollout of this feature has been complete and it is now generally available.  

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• Yuri Mylis
• Création 14 octobre 2018 23:54
• 1 vote