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Automate My Store
Adhésion le 18 oct. 2022
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Dernière activité le 01 juil. 2024
Built to Automate Your Zendesk - Auto Merge Duplicate Tickets, Automate Your Email Sender Addresses, Auto-Apply Mail Signatures and much more!
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Dernière activité effectuée par Automate My Store
Automate My Store a ajouté un commentaire,
Hi Gaillen & Sydney Neubauer
we had the same issue too, which is why we developed an app for ourselves and others companies. You can check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
Features we implemented:
- Automatically use the correct email sender, depending on the agent's user group
- Update default address in real time based on the assignee's group
- Restrict sender email by agent or ticket groups
- Exclude specific email addresses from the sender address
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
And let me know what you think or if you have any suggestions to improve it!
Afficher le commentaire · Publication le 01 juil. 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hi Gabriel Pavel our current version is 2.4.2. It is the third last option in the app. If you can't find it, just send us an email to support@automate-my-store.com and we will help you set it up.
Afficher le commentaire · Publication le 08 mai 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hi Fernando Mendes, Andrea Rodriguez (CD Baby), Marco Diani, Jason Wong,
since we also have multiple brands, we were dealing with the same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
Here are some features we integrated:
- Automatically use the correct email sender, depending on the agent's user group
- Restrict sender email based on user-agent group
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
- Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown
Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
If you want to automatically apply the correct brand signature to all of your emails you can check out:
Afficher le commentaire · Publication le 10 janv. 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hi Perla Rimmerman,
since we also have 150+ support addresses and multiple brands, we were dealing with the exact same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
Here are some features we integrated:
- Automatically use the correct email sender, depending on the agent's user group
- Restrict sender email based on user-agent group
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
- Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown
Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
And let me know what you think or if you have any suggestions to improve it!
Afficher le commentaire · Publication le 10 janv. 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Afficher le commentaire · Publication le 10 janv. 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hi Gabriel Pavel thanks for your comment. If you enable "Do not use a default sender address for new tickets, but require the agent to select it" in the app settings, no default sender will show when creating a ticket and the user will need to select the email sender before sending.
Afficher le commentaire · Publication le 10 janv. 2024 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hi Jeremy Watkin,
since we also have 150+ support addresses, we were dealing with the exact same issue.
We created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
Here are some features we integrated:
- Automatically use the correct email sender, depending on the agent's user group
- Restrict sender email based on user-agent group
- Warn the user when submitting a ticket with the default address, if the default address is not allowed for his group
- Based on your sender address, specific Tags will automatically be added
- Search for the support address associated with your ticket
- Easy & fast – you don't need to scroll through the Dropdown
Feel free to try it for 30 days for free: https://www.zendesk.com/marketplace/apps/support/261269/select-email-sender-address/
And let me know what you think or if you have any suggestions to improve it!
Afficher le commentaire · Publication le 21 févr. 2023 · Automate My Store
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Automate My Store a ajouté un commentaire,
Nathan Purcell yes, those are "User groups" and already supported by the app :-)
The Zendesk UI might be a bit confusing, since it shows for the ticket, but Zendesk calls those "User groups"
Afficher le commentaire · Publication le 17 févr. 2023 · Automate My Store
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Automate My Store a ajouté un commentaire,
Hey,
for Spam protection Zendesk does not allow sending/replying using an email that is not connected to Zendesk ("official one").
What you can try to do is to set up an alternate email in Zendesk, which is not registered with your client's system and reply with that.
Afficher le commentaire · Publication le 17 févr. 2023 · Automate My Store
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Automate My Store a ajouté un commentaire,
Nathan Purcell thanks for your feedback! Can you please clarify what you mean with "ticket group"? Do you refer to ticket tags?
Afficher le commentaire · Modification le 17 févr. 2023 · Automate My Store
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