Tommy
Technical Business Analyst at the Annie E. Casey Foundation
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Tommy-
Tommy a créé une publication,
Staff Agent to Light Agent
We would like a "cleaner" process to change a Staff agent to a Light agent. The reason for this would be for when that Staff agent goes on vacation or leave. Example. Eugene goes on vacation for 2 ...
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Tommy a ajouté un commentaire,
Greetings Ahmed, Oh wow, I'm sorry, I missed the # part. I tested and it works for me. Thank you so much for this. Have a great day. Thank you, Eugene
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Tommy a ajouté un commentaire,
Hi Ahmed, Oh, I didn't know that. I did check just now. The {{ticket.id}} does not create a hyperlink in my ZD instance. Thank you for the information. Eugene,
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Tommy a créé une publication,
Ticket URL Placeholder is not a hyperlink
Greetings, While using the Ticket URL placeholder, we have noticed it is not a hyperlink. However, if we add "https://" before the {{ticket.url}} it becomes a hyperlink. Could the Ticket URL placeh...
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Tommy a créé une publication,
Help with Diziana Sagma Theme
Hello, I'm sorry if this is the wrong place to be asking this. We purchased Diziana Sagma Theme and are setting it up for our environment. While changing the blocks, I see the section "Block URL", ...