Dan R.

1. Communauté
2. Zendesk Support EAP - Customizable CSAT

This EAP is a good step in the right direction, however for the moment it only supports single question and only one survey type. For teams with multiple CSAT needs (ex: Onboarding vs Support in th...

• Dan R.
• Création 13 octobre 2023 20:36
• 7 abonnés
• 3 commentaires
• 9 votes

1. Communauté
2. Feedback - Voice (Talk)

Feature Request Summary:  Update the Talk Live Dashboard to account for all inbound call outcomes.  Description/Use Cases:  Today, the dashboard doesn't account for all call outcomes, which leave...

• Dan R.
• Création 26 septembre 2023 21:23
• 3 abonnés
• 3 commentaires
• 6 votes

1. Communauté
2. Feedback - Platform: Apps & Integrations

The Zendesk provided Salesforce app and integration is a key element in our systems setup, but it could use some serious TLC in 2023. Below is a list of issues that need attention, enhancement requ...

• Dan R.
• Modifié 9 juin 2023 19:46
• 7 abonnés
• 4 commentaires
• 9 votes

1. Communauté
2. Zendesk Support EAP - Layout Builder

It seems we can select components that are not available for inclusion in layouts. Perhaps a (coming soon) label for these components? 

• Dan R.
• Création 27 avril 2023 20:11
• 2 abonnés
• 3 commentaires
• 0 vote

1. Communauté
2. Zendesk Support EAP - Layout Builder

Just started playing with Layout builder to put our customer context data from Salesforce front and centre for agents. This looks pretty cool so far!Sadly, it seems there's a problem with the app (...

• Dan R.
• Création 27 avril 2023 19:55
• 2 abonnés
• 1 commentaire
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)

Please allow for Present/Not Present conditions for Date fields in Views! Use case example: We have a ticket form where we schedule events with customers and log date milestones. We want to create ...

• Dan R.
• Création 24 avril 2023 18:01
• 2 abonnés
• 0 commentaire
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Feature Request Summary:  In the 2023-04-21 release notes Zendesk made changes to behaviour of incorrect password attempts to a external dashboard. After 5 failed entries, it locks the dashboard f...

• Dan R.
• Création 24 avril 2023 15:48
• 1 abonné
• 0 commentaire
• 3 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)

I was trying to exclude some reports from dashboard filters today. Some of our filters are custom fields.This was the UI presented when trying to exclude filters. As you can see, showing the custom...

• Dan R.
• Création 28 février 2023 19:50
• 1 abonné
• 0 commentaire
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)

Explore is a powerful tool, however the error codes presented are nigh unreadable to a human being. Please (pretty please) can we do something to improve the readability of the errors? I have no id...

• Dan R.
• Création 28 février 2023 16:31
• 3 abonnés
• 2 commentaires
• 6 votes

1. Communauté
2. Feedback - Platform: Apps & Integrations

Feature Request Summary:  Zendesk now finally has relationship fields! We can now model the kinds of hierarchical relationships present in Salesforce. Please build support to leverage lookup field...

• Dan R.
• Création 7 décembre 2022 16:57
• 3 abonnés
• 1 commentaire
• 0 vote