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Clint Huffman

Adhésion le 01 août 2023

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Dernière activité le 29 oct. 2024

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Dernière activité effectuée par Clint Huffman

Clint Huffman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Shawna James - This is one of MANY community feedback requests for this seemingly simple feature.  We have so many peoplle trying various complex methods to accomplish this - What does it take to really get the Product teams attention?

Afficher le commentaire · Publication le 29 oct. 2024 · Clint Huffman

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Clint Huffman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Plus one on this request - we have both examples - Multiple ZD Instances that need to go to a single Jira Instance, as well as a single ZD Instance with multiple brands that need to go to different Jira Instances.

Afficher le commentaire · Publication le 17 oct. 2024 · Clint Huffman

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Clint Huffman a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Is there a way to define the threshold in which a support topic is recommended?  We take a large volume of cases every month - for a recommendation to be meaningful, we'd like to be able to set and tune the threshold.  

Afficher le commentaire · Publication le 02 nov. 2023 · Clint Huffman

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Clint Huffman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This seems to be a no-brainer.  We need to link to another system out of a ticket.  The triple click copy and paste is a unnecessary delay.

 

Afficher le commentaire · Publication le 09 août 2023 · Clint Huffman

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Commentaire de la communauté Feedback - Ticketing system (Support)

I'm also really interested in this - we have a huge group on "non-request workers" that still need visibility - for instance our customer success and professional services organizations.

Afficher le commentaire · Publication le 03 août 2023 · Clint Huffman

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Clint Huffman a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Any update on this feature request?  Many times customers solve a problem without assistance, and we'd like for them to be able to mark as solved.

Afficher le commentaire · Publication le 02 août 2023 · Clint Huffman

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