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Clément

Adhésion le 09 août 2023

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Dernière activité le 09 août 2023

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Clément a ajouté un commentaire,

CommentaireGeneral questions about live chat

Same thing happen to us, but the account was confirmed close and refunded, we are still being charged every month... It has been 5 months now.  

We dont seem to be able to reach anyone in any way or form, our account manager does not answers his emails. 

We have been charged for over 5 months now since the account manager Nathan confirmed the account closure by email .... We have over 2,000$ in extra charges. 

Any one know how we can get support? 

Afficher le commentaire · Publication le 09 août 2023 · Clément

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Clément a ajouté un commentaire,

CommentaireAccounts and billing

Same thing happen to us, but the account was confirmed close and refunded, we are still being charged every month... It has been 5 months now.  

We dont seem to be able to reach anyone in any way or form, our account manager does not answers his emails. 

We have been charged for over 5 months now since the account manager Nathan confirmed the account closure by email .... We have over 2,000$ in extra charges. 

Any one know how we can get support? 

 

Afficher le commentaire · Publication le 09 août 2023 · Clément

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Clément a ajouté un commentaire,

CommentaireHow to solve issues with payments

Hi, 

It has now been 5 months we are suppose to have our account closed and we are still being charged every months even after having confirmation of closure and refund from 2 different persons at Zendesk. 

We are owed over 2,000$ and nobody is answering our emails. Any way to reach the Zendesk team? 

Afficher le commentaire · Modification le 09 août 2023 · Clément

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