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Taylor P.
Adhésion le 25 avr. 2023
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Dernière activité le 23 mai 2023
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Dernière activité effectuée par Taylor P.
Taylor P. a ajouté un commentaire,
Commentaire de la communauté Q&A - Reporting and analytics
Could you think about reopen rate as the opposite of this metric that we have:
- One-touch tickets: The percentage of messaging tickets that were solved in the first interaction, determined by transitioning from Open to Solved, without going through Pending or On-hold.
So if your One-touch % is 80% that means your reopen rate is 20%?
Afficher le commentaire · Publication le 23 mai 2023 · Taylor P.
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Taylor P. a ajouté un commentaire,
CommentaireExplore recipes
I'm working in Sunshine Conversations and we have custom fields however when using Explore I'm not sure how we are able to query these custom fields. Advice?
Afficher le commentaire · Publication le 25 avr. 2023 · Taylor P.
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