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Mary

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Dernière activité effectuée par Mary
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    Mary a créé une publication,

    Ccs and light users

    Hi,    We commonly cc in members of our team from other departments to get their input to fix tricky customer service issues.  This works well when the person we email is a light user and so their ...

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    Mary a créé une publication,

    Organising Macros

    How can I categorize my macros into categories for easy use? eg returns, delivery etc     Thanks  Mary 

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    Mary a créé une publication,

    Suspended tickets and and out of office replies

    I have just set up my zendesk but I have a lot of out of office replies going to suspended tickets. We will get hundreds of these daily as we sent our marketing newsletters from our suport address....

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    Mary a ajouté un commentaire,

    Hi this tag locker sounds good in theory but it doesn't actually restrict agents from putting in their own ad hoc tags? Any other ideas?

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    Mary a créé une publication,

    How do i limit the number of tags?

    Hi,    I want the name of tags and the number available to be limited, so agents can only choose from a pre-selected list when they are adding tags to tickets. How do I do this?   Thanks  mary x