Chandra

1. Communauté
2. Explore Q&A
3. Reporting on organisation data

Pete - It looks like you have to use COUNT(Tickets created). 

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• Chandra
• Création 17 septembre 2020 15:52
• 0 vote

1. Communauté
2. Explore Q&A
3. Reporting on organisation data

We frequently have the need to create reports listing all organizations that meet specific criteria we've defined in custom Org fields. Currently, I have to switch back over to Insights to do this ...

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• Chandra
• Création 10 septembre 2020 19:39
• 0 vote

1. Communauté
2. Feedback on Support
3. Organization's users, show information, if user is suspended

We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.

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• Chandra
• Création 9 avril 2020 15:06
• 0 vote

1. Zendesk updates
2. Announcements
3. Scheduled Publishing in Zendesk Guide

I have Guide Enterprise and I don't see this feature. How do I enable it? Is it an EAP?

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• Chandra
• Création 9 avril 2020 13:30
• 0 vote

1. Communauté
2. Feedback on Guide
3. Knowledge Capture - Edit Article

Hi Ryan - Is Team Publishing available in Explore?

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• Chandra
• Création 8 novembre 2019 15:25
• 0 vote

1. Communauté
2. Feedback on Guide
3. Knowledge Capture - Edit Article

We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...

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• Chandra
• Création 6 novembre 2019 22:09
• 1 vote

1. Communauté
2. Feedback on Guide
3. Improvements to Rapid Resolve

I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...

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• Chandra
• Création 4 novembre 2019 14:54
• 1 vote

1. Communauté
2. Feedback on Guide
3. See other agents working on the same article and what they are updating

+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...

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• Chandra
• Création 21 octobre 2019 14:05
• 1 vote

1. Communauté
2. Integrations and Apps Q&A
3. Experience / Feedback with Sweethawk, Myndbend, and Lovestock & Leaf Apps?

I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...

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• Chandra
• Création 12 août 2019 15:05
• 0 vote