Chandra
- Activité totale 204
- Dernière activité
- Membre depuis
- Abonné à 0 utilisateur
- Abonnés 1 utilisateur
- Votes 96
- Abonnements 80
Aperçu des activités
Dernière activité effectuée par Chandra-
Chandra a ajouté un commentaire,
We could really use this as well. When we have dozens of users associated with an organization it can be very time consuming to click on each user to see if they are already suspended.
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Chandra a ajouté un commentaire,
I have Guide Enterprise and I don't see this feature. How do I enable it? Is it an EAP?
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Chandra a ajouté un commentaire,
Hi Ryan - Is Team Publishing available in Explore?
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Chandra a ajouté un commentaire,
We also need the ability to report on actual article updates, as opposed to flagging for updates. Following the KCS methodology, most of our agents have permission to update existing articles and a...
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Chandra a ajouté un commentaire,
I just disabled this because an agent accidentally solved a ticket with it. I thought it would be useful so that we could report on tickets that were marked solved using the app, but if that is not...
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Chandra a ajouté un commentaire,
+1 on this. Many of our agents have permission to edit articles, and we strongly encourage article updating as part of our KCS program. There is no formal workflow/assignment/approval process in KC...
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Chandra a créé une publication,
How to show articles that have NOT been linked to tickets
RéponduI know how to see articles that have been linked to tickets, but I would like to see which articles have not been linked within a given timeframe. We are interested in doing this so that we will ha...
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Chandra a ajouté un commentaire,
I do not have feedback on Myndbend Process Manager specifically, but I have worked with Myndbend to build some custom apps, and we also use their Article Search & Subscribe app. As a company, they ...
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Chandra a ajouté un commentaire,
Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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Chandra a ajouté un commentaire,
+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years.