Chandra
- Activité totale 163
- Dernière activité
- Membre depuis
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- Abonnés 1 utilisateur
- Votes 71
- Abonnements 65
Aperçu des activités
Dernière activité effectuée par Chandra-
Chandra a ajouté un commentaire,
We receive email replies to community posts and article comments multiple times a day and it is an administrative headache. I agree with all of the above. At the very least, as a stopgap measure, c...
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Chandra a ajouté un commentaire,
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...
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Chandra a ajouté un commentaire,
+1 on this. We use hundreds of custom field values and this limitation seems insane. I can't believe it was designed this way in the first place and it hasn't been addressed in 2 years.
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Chandra a ajouté un commentaire,
Why do the reports show the tag associated with the custom field value instead of the actual field value?
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Chandra a ajouté un commentaire,
Mary, can you tell me where this Help Center Data / Articles created per agent export can be found? I don't see it anywhere. Is it only available with Guide Enterprise?I would love to see the numbe...
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Chandra a ajouté un commentaire,
I have several sections that are locked down as Internal Only and all agents are allowed to publish in those sections. We use some of them as a makeshift workflow, so that I can get a notification ...
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Chandra a ajouté un commentaire,
I agree with all of the above. We've had issues with both periodic update and pausable updates because of the inability to pause SLA's while in the on-hold status. We've had to come up with incredi...
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Chandra a ajouté un commentaire,
To follow up on Justin's question, if it does replace GoodData/Insights, will our existing reports be migrated or will we have to recreate them? Also, if we currently have a plan that includes Good...
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Chandra a ajouté un commentaire,
Could we at least get a change to the notification email? I feel like if the text stating that you can not reply to the email was at the top of the message and not in low-contrast gray, fewer peopl...
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Chandra a ajouté un commentaire,
If anyone is out there... could we PLEASE at least have the "Please do not reply to this message. Email replies will not update Help Center content." at the top of the email in a normal f...