Recherches récentes
Pas de recherche récente
Shawn Test
Adhésion le 31 oct. 2022
·
Dernière activité le 31 oct. 2022
Suivis
0
Abonnés
0
Activité totale
4
Votes
0
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Shawn Test
Shawn Test a créé une publication,
With a recent change with one of our suppliers we have moved to an integration from our clients SNOW to our Zendesk however whenever we respond through the ticket the branding is causing them to recieve the notification as a duplicated ticket creating some extra work to merge tickets.
Is there an app or a way to rectify this so notifications/ticket correspondence go out without the company name in the title just the Ticket Number and ticket Title.
Publication le 31 oct. 2022 · Shawn Test
0
Abonnés
2
Votes
1
Commentaire
Shawn Test a ajouté un commentaire,
It's a shame as with external customer Intergrations we find that this branding creates duplicate tickets for the supplier would love to know if these is an app out there that helps with this
Afficher le commentaire · Publication le 31 oct. 2022 · Shawn Test
0
Abonnés
0
Votes
0
Commentaire