Avatar

Sarah Smarter Applications

  • Activité totale 8
  • Dernière activité
  • Membre depuis
  • Abonné à 0 utilisateur
  • Abonnés 0 utilisateur
  • Votes 0
  • Abonnements 5

Aperçu des activités

Dernière activité effectuée par Sarah Smarter Applications
  • Avatar

    Sarah Smarter Applications a créé une publication,

    Pending to closed reporting

    Hi  I'm trying to build a metric as i need to know how many tickets went from pending to closed in a specified period. We have an automation that closes pending tickets if they are not responded to...

  • Avatar

    Sarah Smarter Applications a créé une publication,

    Satisfaction access

    Répondu

    It is very odd that agent roles can not see satisfaction!  Surely they should be the ones that have access to the comments so they can email back if it is bad.  Request for the agent roles permissi...

  • Avatar

    Sarah Smarter Applications a créé une publication,

    option for talk agents to set status

    Répondu

    Right now with talk agent status is just online or office and wrap up after a call is finished.  I think it would be extremely useful for myself as a manger if agents could have more status options...