Antonio Naddeo
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Activité récente par Antonio Naddeo-
Hi Toby, This is great news but I have a problem or probably what I want to achieve is not possible I use a macro to send a predefined message to a slack channel. In this channel I have a custom b...
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is there any plan to add the "send a message via slack" as a macro action?
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Hello, 1) can you use macros to initiate a slack side conversation? 2) if yes can you use placeholders in the slack side conversation? We have a bot built in our slack with a series of commands (...
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Hello I figured out, I had to add it in a different position of the style.CSS.
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What am I doing wrong?
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Hello I was wondering if you can provide more detailed instruction on how to add a class css in guide theme. I tried but with no success.
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Thank you Greame that is awesome, I was able to quickly find the group ID by looking in People > Groups > Copy Link address over the group name. Are there other filters we can do with the URL? Imag...
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Hello we have 1300 macros that are assigned to several groups, so the JSON in our case has 13 pages. Is there a way to display only the macros that are assigned to a specific group?
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We have different departments and we use ticket groups to reassign a ticket to a different department: a group for each department (Support, Billing, Tech). I thought that Skills Routing would be a...
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Any update on this request please ? Custom field are such an important part of the chat flow, we cannot rely on tags. We need custom fields to be editable directly from the chat window. I have 60% ...