Antonio Naddeo
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Votes sur l’activité pour Antonio Naddeo-
Hello Wes, for Help Center in different languages, any update on how can we make the alert to show in the respective language? or even not showing at all, if the corresponding translation in the al...
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Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...
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One of things we don't in Explore is some sort of live tracking on how many agents are working on support tickets (live). With live dashboard for Zendesk Support, would it be possible track somethi...
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⚠️ Please add the ability to create multi-brand sections and multi-brand articles ⚠️ We have 3 brands and 3 branded help centres, 80% of the content of the 3 brands is exactly the same. If we nee...
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Hi there, I was wondering if you have tested adding the survey placeholder to the agent signature and what was the outcome. Cheers.
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I have some questions: 1) I read that chat tags are not supported! What if we are using chat skill routing? Is the chat skill routing based on tags going to work? 2) what do you mean by multibra...
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What advances have been made on the ability of reporting on side conversations? Today we manage all our escalation to our external partners with father/child solution. For one incident we always ha...
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macro can only be used to initiate a new side conversation? Or you can use macros to write a response to an existing side conversation? This is quite important.
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Hi Toby, This is great news but I have a problem or probably what I want to achieve is not possible I use a macro to send a predefined message to a slack channel. In this channel I have a custom b...
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is there any plan to add the "send a message via slack" as a macro action?