Antonio Naddeo
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Activité récente par Antonio Naddeo-
⚠️ Please add the ability to create multi-brand sections and multi-brand articles ⚠️ We have 3 brands and 3 branded help centres, 80% of the content of the 3 brands is exactly the same. If we nee...
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Hi there, I was wondering if you have tested adding the survey placeholder to the agent signature and what was the outcome. Cheers.
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we are doing a major reorganisation of categories, sections and articles. Unable to move in bulk articles between sections is very painful, has to be done one by one. Zendesk hello?
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I have some questions: 1) I read that chat tags are not supported! What if we are using chat skill routing? Is the chat skill routing based on tags going to work? 2) what do you mean by multibra...
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We are multi brand users and we receive chats from 3 different brands. Multi brand chat is not supported in agent workspace: what are the possible consequences of not supporting multi brand chats ...
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What advances have been made on the ability of reporting on side conversations? Today we manage all our escalation to our external partners with father/child solution. For one incident we always ha...
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Hi Brett, If we sign up for side conversations, it is because we need to talk to our external partners to solve an issue, today we do so with a 2 connected tickets systems. We use macros at every s...
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Dear Pedro, Thank your your kind answer but as a matter of fact by playing with a trigger and a macro, I was able to achieve 2 key aspect that are clearly missing. I have signed up for collaboratio...
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macro can only be used to initiate a new side conversation? Or you can use macros to write a response to an existing side conversation? This is quite important.
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I understand all the things that light agents cannot do, but I do not understand why they can't reassign tickets. If I have a specific team of light agents dedicated to a specific type of issues a...