Brett Bowser

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hey Ak, That's correct! Max Agents = the number of licenses you purchased on the account. I hope this clears up any confusion!

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• Brett Bowser
• Création 11 mai 2021 13:45
• 0 vote

1. Admin Center
2. ...
3. Managing your team
4. Managing agent seats for Support

Hey Ak, Great question! Yes the max agents is the number of licenses you purchased on your plan. Let us know if you have any other questions!

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• Brett Bowser
• Création 11 mai 2021 13:19
• 0 vote

1. Gather
2. ...
3. Setting up Zendesk Gather
4. Creating community moderator groups

Hey Mirek, If you have Gather on your account then you can enable badges as mentioned here: Enabling Gather badges I hope this helps!

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• Brett Bowser
• Création 11 mai 2021 13:11
• 0 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hey Ak, That means the max number of agent licenses you have on the account. Not exactly how many of those seats you've filled up but how many agent seats you've purchased on your plan level. Does...

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• Brett Bowser
• Création 10 mai 2021 15:10
• 0 vote

1. Support
2. ...
3. Multiple language support
4. Can incoming tickets automatically be translated into my preferred language in Support?

Hey Giovanni, Our Product Managers are aware of this limitation but I don't have any information on when or if this will be integrated in the near future. I would recommend creating a feedback pos...

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• Brett Bowser
• Création 10 mai 2021 14:54
• 0 vote

1. Communauté
2. Guide Q&A
3. Copy/Paste Content from Google Docs into Guide

Hey Thanos, I'm going to create a ticket on your behalf so our Customer Care team can confirm expected behavior for you. Cheers!

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• Brett Bowser
• Création 10 mai 2021 14:33
• 0 vote

1. Communauté
2. Feedback on Chat
3. How can I setup private message on Community

Hi Jipke, This would be the correct post to share your feedback around this functionality :) I would recommend sharing your use-case to give our Product Managers a better understanding of what you...

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• Brett Bowser
• Création 10 mai 2021 13:41
• 0 vote

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Viewing the audit log for changes

Hey Ak, Excellent question! Light agents will not count towards your max number of agents on the account. I did some digging on my end and it doesn't look like there's an endpoint for contracted a...

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• Brett Bowser
• Création 10 mai 2021 13:38
• 0 vote

1. Communauté
2. Support Q&A
3. Different colours for ticket tabs

Thanks for sharing your workaround Andrew! Hege, here's the link to the Tampermonkey chrome extension that Andrew was referring to.

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• Brett Bowser
• Création 7 mai 2021 14:03
• 0 vote