Brett Bowser

1. Support
2. ...
3. Business rules
4. How to view a trigger's revision history [Video]

Hey Paul, Great question! To have access to trigger revision history, you'll need to at least be on the Support/Suite Enterprise plan. Let us know if you have any other questions!

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• Brett Bowser
• Création 3 août 2021 12:45
• 0 vote

1. Communauté
2. Support Q&A
3. Admin trigger page not accessible

Hey Yawei, If you an admin on the account then you should definitely have access to the Triggers page. Do you have any browser extensions enable that could be causing this issue? Have you tested f...

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• Brett Bowser
• Création 30 juillet 2021 17:09
• 0 vote

1. Communauté
2. Support Q&A
3. Synchronizing user and ticket fields

Thanks for sharing the solution here Brandon!

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• Brett Bowser
• Création 29 juillet 2021 19:27
• 0 vote

1. Communauté
2. Support Q&A
3. Admin trigger page not accessible

Hey Yawei, I did some testing on my end but I wasn't able to replicate this issue accessing my triggers. Are you able to do a quick browser refresh and clear you cache/cookies to see if that helps...

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• Brett Bowser
• Création 28 juillet 2021 14:28
• 0 vote

1. Communauté
2. New members: start here
3. How to use the Zendesk Community

Hey Angelique, Thanks for the heads up! I've updated the links in the above post so they are no longer broken. Appreciate you bringing this to our attention :)

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• Brett Bowser
• Création 27 juillet 2021 15:43
• 0 vote

1. Communauté
2. Support Q&A
3. Unable to access live or email zendesk support

Hey Jonathan, Does this occur in multiple browsers? Are other agents on the account able to sign in or is this occurring for everyone? It may be worth testing from a Chrome Incognito window to see...

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• Brett Bowser
• Création 26 juillet 2021 14:26
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Working with problem and incident tickets

Hey Mark, I wasn't able to locate an existing feedback request related to the functionality you're looking for. I'd recommend creating a new feedback post in our Feedback on Support topic for our ...

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• Brett Bowser
• Création 21 juillet 2021 14:24
• 0 vote

1. Communauté
2. Integrations and Apps Q&A
3. Power Automate : Premium Connector ZENDESK no longer working

Hey Rene, If you're using Power Automate, you'll want to reach out to Microsoft directly as this integration was set up on their end. They should be able to point you in the right direction for re...

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• Brett Bowser
• Création 20 juillet 2021 13:15
• 0 vote

Commentaire officiel

1. Communauté
2. Feedback on Support
3. Ticket Redaction App Integration into Support Product

Hey everyone!  I will be closing this feedback post out as you can now redact ticket content natively within Agent Workspace. Check out the following article for more information: Redacting ticket ...

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• Brett Bowser
• Création 19 juillet 2021 15:54
• 0 vote

1. Support
2. ...
3. SDK
4. How can I change predefined auto responses in the Chat SDK?

That's great to hear Krista!

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• Brett Bowser
• Création 16 juillet 2021 15:58
• 0 vote