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Zanes Pullin

Adhésion le 02 avr. 2024

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Dernière activité le 13 déc. 2024

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Dernière activité effectuée par Zanes Pullin

Zanes Pullin a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Still waiting on dark mode. I thought it was coming this year…

Afficher le commentaire · Publication le 13 déc. 2024 · Zanes Pullin

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Zanes Pullin a ajouté un commentaire,

CommentaireWhat's new in Zendesk

Samual Preiss

 

There is no new information in that forum. They said dark mode was coming this year. We're all the way in November. All these fancy new features and they still can't provide a simple dark mode. 

Afficher le commentaire · Publication le 06 nov. 2024 · Zanes Pullin

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Zanes Pullin a ajouté un commentaire,

CommentaireExtending Zendesk

It would be great if we could set it to prompt you if try to close a ticket tab by clicking on the ‘x’. Right now, if you close a ticket tab, it will not keep your time.

Afficher le commentaire · Publication le 01 août 2024 · Zanes Pullin

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Zanes Pullin a créé une publication,

PublicationZendesk Support EAP - Redaction suggestions

I was able to get feature to work with addresses and passwords. Below are a list of suggestions:

 

Add detection for SSN

The feature should be detecting SSN. This is arguably the most important PII to detect and redact.

 

Add advanced options:

We need additional options for users to select which PII to look for as well as defined patterns for detection (ie: specific alphanumeric strings). This will allow for each user to fine tune to feature to the needs of the organization. We do not want to redact names or addresses.

 

Auto Delete Feature:

Allow for an auto delete feature or trigger for when PII is detected.

 

Publication le 10 juin 2024 · Zanes Pullin

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Zanes Pullin a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

We also do not have this feature, despite paying for it. 

Afficher le commentaire · Publication le 09 mai 2024 · Zanes Pullin

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Zanes Pullin a ajouté un commentaire,

CommentaireTicket automation and collaboration

We should have the option to redact automatically without agent intervention.

Afficher le commentaire · Publication le 24 avr. 2024 · Zanes Pullin

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Zanes Pullin a ajouté un commentaire,

CommentaireBusiness rules

It would be nice if we could get an option to make comment text case sensitive.

Afficher le commentaire · Publication le 09 avr. 2024 · Zanes Pullin

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