Naomi Lewis

I am in the exact same position as Morteza and would be very grateful if someone can provide a solution!

We have set it up so a user's organisation determines the form they are shown, but we don't want them to have an additional step of selecting that single form from a dropdown.

When only one ticket form exists, the user is taken directly to the ticket form when submitting a ticket, but now multiple forms exist, the dropdown comes up regardless of how many (or rather few) options are present. We are looking for a way to make it so the user is taken directly to the applicable form when they submit a ticket.