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Juan Manuel Giannini's Avatar

Juan Manuel Giannini

Adhésion le 29 sept. 2023

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Dernière activité le 02 juil. 2024

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Dernière activité effectuée par Juan Manuel Giannini

Juan Manuel Giannini a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi there! I have the Guide Help Center deactivated at the moment. How do I make the files in the Media Library available to end users? I mean, I'm trying to use it as a repository, to use the source image address elsewhere. I can't get the URL to be available for everyone. Do you know how to do it? Thanks!

Afficher le commentaire · Publication le 02 juil. 2024 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi there! Does anyone know what Meta requirements are for submiting templates with images/videos/documents? I've been submitting them, but couldn't get them to be approved so far. I have used repositories both from Zendesk Media Library and from outside sources. I've ran out of ideas… Any advices? Could anyone succed while adding this kind of headers to your templates? Thanks!

Afficher le commentaire · Publication le 02 juil. 2024 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Are there any updates on this project? It would be great to add/integrate Tik Tok to Zendesk!

Afficher le commentaire · Publication le 15 nov. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireAPI and SDK

Hi Noly! Thank you. Could you elaborate? I think we have Sunco integrated, but I'm not sure. And what would leverage Sunco Api mean? Thanks!

Afficher le commentaire · Publication le 23 oct. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireAPI and SDK

Hi. I'm interested in knowing how to make this work on messaging channels:

 

I'm trying to update a ticket with a public commentary with this:

{
    "ticket": {
        "comment": {
            "body": "Oi, tudo bem?\nSou do time de Atendimento de Contestações da Kovi e estamos aqui para dar seguimento referente à sua dúvida de contestação em andamento conosco.\nPodemos prosseguir por aqui?",
            "public": true
        }
    }
}

It's working if i send it by e-mail channel, but it didn't work with Messaging channel. How can i update a message's ticket with a public commentary?

I'm experiencing the same issue. 

Afficher le commentaire · Publication le 18 oct. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a créé une publication,

Publication Feedback - Ticketing system (Support)

While submitting a side conversation, one should be able to modify the Requester of that Child ticket from the beggining. You could just add that field in the workflow, and it would be really handy for many agents across multiple companies. Just add another box (field). It could say "from", or just "Requester". Thanks!

Publication le 09 oct. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a créé une publication,

Publication Feedback - Ticketing system (Support)

It would be great if you could make the channel of response for messaging tickets, something customizable. As you can see here, in a conversation via whatsapp, I have the option to send an Email. I don't want that there. It would be awesome if you could add something so we can enable or disable that. Thanks! 

Publication le 05 oct. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi there! Is there a way to autopopulate the ticket forms of the Child Ticket? I mean, getting the same forms from the parent ticket, to the child one? Thanks!

Afficher le commentaire · Publication le 03 oct. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireAutomatización de tickets y colaboración

Hay forma de que el Ticket Hijo herede el Requester del Ticket Madre?

Afficher le commentaire · Publication le 29 sept. 2023 · Juan Manuel Giannini

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Juan Manuel Giannini a ajouté un commentaire,

CommentaireAdministración de clientes y perfiles

Se puede automatizar, o generar un disparador para cambiar el solicitante?

Afficher le commentaire · Publication le 29 sept. 2023 · Juan Manuel Giannini

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