Nina Berti

1. Communauté
2. Zendesk Suite Q&A
3. How do I add tags, light agent, or custom fields as a column in a View?

How is this still not available? Tags are a default field of ZenDesk's own forms, and you're blocking its display in Views? . Please advise when this will be implemented into views. 

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• Nina Berti
• Création 14 mars 2023 14:39
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Hide customer satisfaction results from agents view

Any update? This is an absolutely necessary setting. Granting CSAT (viewing) access to certain groups only is a fairly easy and basic setting that's currently missing. 

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• Nina Berti
• Création 9 mars 2023 16:23
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Light agents unable to @ other agents

This is highly limiting and impacting. Light Agents need the ability to prompt a full agent to take action, but if they can't tag (@name) agents in Internal Notes no one will receive the action pro...

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• Nina Berti
• Création 6 mars 2023 14:50
• 2 votes

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Change Enter key from being Send button.

Hey there, any update on when this will finally be available?

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• Nina Berti
• Création 20 janvier 2023 14:52
• 1 vote