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Jake Mahon

Adhésion le 07 avr. 2023

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Dernière activité le 25 avr. 2023

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Jake Mahon a ajouté un commentaire,

CommentaireBusiness rules

Hi - great article. We have triggers set up to set schedules for certain brands. However, we're having trouble testing because we can't see a way to determine what schedule a particular ticket has. How can you tell what schedule is applied to a ticket? 

Afficher le commentaire · Publication le 25 avr. 2023 · Jake Mahon

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Jake Mahon a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Pulkit Pandey

I pasted that code below the other code you've offered us at the bottom of requests_page.hbs, but I still see "Organization requests" in our help center. Any idea what I'm doing wrong?

By the way, we've changed "cases" to "tickets".

Afficher le commentaire · Modification le 24 avr. 2023 · Jake Mahon

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Jake Mahon a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi Pulkit Pandey we actually have one more issue 😅

How can we change "Organization requests" to "Organization cases"?

Thanks in advance for any help you can offer 😃

Afficher le commentaire · Publication le 20 avr. 2023 · Jake Mahon

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Jake Mahon a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Hi! I know this is an old thread, but we also have this use case. We really need a button in the Help Center that allows customers to escalate their tickets. Can this be done?

Afficher le commentaire · Publication le 19 avr. 2023 · Jake Mahon

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Jake Mahon a créé une publication,

Publication Feedback - Help Center (Guide)

Hi there,

We are about to release our Zendesk help center, but we need to change the word "request" to "case" everywhere. How can we do this?

I tried all the scripts provided in https://support.zendesk.com/hc/en-us/community/posts/4409507233562-Customizing-My-Activities, but none of them worked. I notice the post is five years old, so perhaps that is why. 

Any help is appreciated. Thank you.

Publication le 07 avr. 2023 · Jake Mahon

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Jake Mahon a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Hi - I have a question about this sentence in the official comment:

In Content Blocks, we are planning to add visibility permissions to the blocks so that you'll be able to place them in the articles and decide which of the readers can see them when they open an article.

Is this feature still on the roadmap? If so, when is it planned for release?

Afficher le commentaire · Publication le 07 avr. 2023 · Jake Mahon

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